CallWisely - AI Call Center Agent

AI-Powered Call Center Solution

CallWisely

An AI call center agent with embeddable chatbot capabilities. This project explores voice models and has the potential to be a game changer for customer support and call centers. Features include voice AI agents, embeddable chatbots for websites, and AI-powered conversation analysis.

Year Built

2023-2024

Status

Currently Being Piloted

Type

Pet Project

The Story

CallWisely started as an exploration into voice models and AI technology. I believe this project could be a game changer for customer support and call centers. The system takes knowledge base from websites, documents, or text and uses it to personalize the AI voice agent. The voice can be changed depending on the persona, making it dynamic and adaptable for different use cases. This is a pet project where I'm continuously iterating to make it as dynamic and effective as possible. CallWisely is currently being piloted, allowing us to test and refine the technology in real-world scenarios.

Features

🎙️ AI Voice Agent

Intelligent voice AI agent that uses knowledge bases from websites, documents, or text to provide personalized customer support. Voice personas can be customized for different use cases.

💬 Embeddable Chatbot

Chatbot that can be embedded directly into websites, providing seamless customer support. Users can jump in and take over the conversation when needed.

📊 AI Conversation Analysis

AI-powered analysis of call conversations, providing insights into customer interactions, sentiment, and key topics discussed during calls.

🔄 Dynamic Knowledge Base

Flexible system that can pull knowledge from multiple sources including websites, documents, or text, allowing the AI to stay up-to-date with the latest information.

CallWisely Dashboard
CallWisely Voice Agent
CallWisely Chatbot Interface
CallWisely Conversation Analysis
CallWisely Knowledge Base
CallWisely Settings
CallWisely Integration

Challenges & Solutions

The Challenge

The biggest challenge was voice quality and naturalness. Creating an AI voice agent that sounds human, responds quickly, and maintains natural conversation flow is extremely complex. Voice models need to handle real-time processing, maintain low latency, and produce natural-sounding speech that doesn't feel robotic or delayed.

How We're Overcoming It

Fine-Tuning Voice Models

We're fine-tuning models with different voices to generate natural, human-like speech. The system is continuously being improved to make responses faster and sound more human, reducing latency and improving the overall conversation experience.

Continuous Iteration

As a pet project, CallWisely is in constant development. We're continuously working on improvements to make the voice faster, more natural, and better at handling complex customer interactions. The goal is to create an AI agent that's indistinguishable from human customer support representatives.

Technologies Used

AI & Voice

  • Voice Models
  • AI/ML Processing
  • Real-time Speech Processing

Platform & Integration

  • Embeddable Widget
  • Knowledge Base Integration
  • Conversation Analytics

Potential Impact

CallWisely has the potential to transform customer support and call centers:

  • ✓Revolutionize customer support with AI-powered voice agents that sound natural and human
  • ✓Provide 24/7 customer support without the need for large human teams
  • ✓Enable seamless integration with embeddable chatbots for websites
  • ✓Offer AI-powered conversation analysis for better customer insights
  • ✓Allow human agents to jump in when needed, creating a hybrid support model